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The What
Whether the learner includes the right content, questions, or framework elements.
Example
“Did they ask the required risk-assessment questions?” “Did they avoid stigmatizing language?” “Did they address the core concern?”
Practice Experiences
Turn interpersonal skills from knowledge into performance.
Skillsetter guides learners through progressive practice experiences, from observing realistic interactions to recording targeted responses and navigating more complex dialogue.
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Our format
Pedagogically designed practice
Observe & Analyze
Difficulty
Practice time
15 mins
What learners do
Watch realistic video examples and evaluate what is happening in the interaction.
Why it matters
Builds recognition before performance. Learners begin to see the cues, choices, and behaviours that shape effective communication.
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Respond & Refine
Difficulty
Practice time
20 mins
What learners do
Watch a video scenario and respond out loud, recording a focused spoken response.
Why it matters
Helps learners practice a specific micro-skill in a realistic but controlled environment, with the opportunity to review, reflect, and try again.
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Feedback & Assessment
Difficulty
Practice time
30 mins
What learners do
Engage in a spoken, multi-turn conversation with an AI-supported character.
Why it matters
Supports more complex practice goals where several skills need to work together, such as risk assessment, de-escalation, or navigating a difficult disclosure.
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Critical interpersonal turning points
Practice focused on the moments that matter
Continuous improvement model
A deliberate practice loop built into every experience
Skill development requires more than a first attempt. Skillsetter gives learners a structured loop that helps them improve before final review.
1. Practice the skill
2. Reflect on performance
3. Use feedback to improve
4. Try again
Continuous Improvement Model
Dual-dimension assessment
What to say and how to say it
Real interpersonal skill is not only about hitting the right procedural steps. It is also about how the response lands. Skillsetter helps programs evaluate both dimensions of performance.
The How
Whether the learner communicates with clarity, steadiness, and relational skill.
Example
“Did the response maintain rapport?” “Did the learner balance information gathering with empathy?” “Did the delivery support trust?”
The Result
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